Items sent to us for return or exchange must be accompanied by a Return Merchandise Authorization. Fill out this brief form and an authorization number will be generated and emailed to you.
Return Shipping Procedures:
Please carefully box the item to be returned in as brand new, resealable condition as possible. Note that installed parts with markings are unable to be returned because they would no longer be in New condition, therefore package and clean as NEW as possible to ensure effortless return. ;) If the product has been installed (especially performance parts, we reserve the right to send the return back) If you have any questions before returning the product, please feel more than free to reach out to us!
Only return the item(s) listed on the RMA. If an RMA is not identifiable either on the box or not ID'd on the label it will be difficult to identify the return to your purchase, therefore it may be sent back if the RMA is not determined. Upon delivery and inspection you shall be refunded or exchanged accordingly.Return of Defective Products:
Items that do not function correctly or are flawed in a material way are considered defective. Manufacturer policies vary regarding product warranty and handling of defective items. Some defective returns may require manufacturer approval and, in certain cases, the manufacturer may require you to work directly with them to authorize the return. In the event that you purchase a defective item from Premier, the Customer Service Representative will do everything in his or her power to ensure that the item is replaced as quickly as possible, subject to the guidelines of each manufacturer’s policy. Please provide the Customer Service Representative as much detail as possible when requesting an RMA # for a defective item. Defective items will not be subject to the 15% restocking fee.
Your refund, once approved, will be credited to your card within 5 business days of receipt of your package.
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